First of all, Branding is not just Marketing. Marketing is the combination of efforts to get products or services in front of customers. Branding, on the other hand, has much more to do with the personality of your business. A unique brand message helps you stand out with your business. Generally, branding breaks down into three main categories: who you are, what you do, and why you do it.
Who you are.
Who you are as a business is a key part of branding. Logos, fonts, lettering, copy, and even the name of your business fall under this category. These are all intentional decisions you make on how to present yourself. This aspect of branding is so important as it is typically the first interaction someone has with your business.
What you do.
What your business does is not just a description of products and services. What you do is a message to your potential customers about what value you can add to their life. Failure to execute this element of messaging is the downfall of many great potential businesses.
Why You Do It.
Your services and products are important, but who you are in the eyes of the public is integral to your personality. In order to manufacture personality it is pivotal that you understand where your business stands in the market. Knowing your customers and where they are coming from will help define what promises you make and what your stated message is as a business.
Never forget what drives you to succeed. More importantly, never let that be forgotten by the consumer. A driver can be as simple as a desire to save someone time. A motivation to help people save time is great, but pushing that message as a brand turns that motivation into a selling point. The why is extremely important to leave someone with after encountering your brand. You want to be compelling enough to stick in the minds of your customers. Creating an association between your brand and you're why.
Why Stand Out?
Standing out as a business is critical. Every transaction is a choice of where hard-earned dollars are being spent. For that reason, a brand needs to tell a story. The first five to fifteen seconds from encountering a brand are the most important. You can’t get those moments back and you need to use them to tell a story that is interesting enough to exist in the mind for a long time.
Creating friends.
Next is something I call creating friends. Friends do not have to be someone you talk to every day, but they are there when you need them. Also, a friend is someone who you know better than a stranger. Every business is a stranger to potential customers. If I need to ask someone to pick me up from the airport, I am much more likely to ask a friend to hitch a ride rather than a stranger. A stranger may get me where I am going, but a friend is much more trustworthy.
I also find that “becoming a friend” to a consumer is not as hard as it may seem. This is where I tie back to knowing what your market values. Donating a percentage of your proceeds to a cause that matters to you and your customers is a great way to get that friendship from someone who may otherwise regard you as a stranger. Another way to accomplish this is to show that you stand behind your product or service by offering trust-building guarantees. Trust-building guarantees can include lifetime warranties, money-back amnesty periods, or price-matching offers. All of these can be a great value add that you can highlight in your marketing and messaging. When someone learns one of these factors in their first interaction with your brand, you have a good chance of winning them over.
There is so much that goes into creating a brand and message. I will leave you with this- it is much easier to get in front of people and be forgotten than it is to stick in the minds of consumers and create friends that will stick with you. The latter is worth the effort!